FAQs

📦 ORDERS & SHIPPING How long does shipping take? Orders are typically processed within 2–5 business days. Shipping times vary: U.S.: 3–7 business days International: 7–14 business days You’ll receive a tracking number as soon as your order ships. Do you offer expedited shipping? Yes — expedited options are available at checkout depending on your location. Where do you ship from? All orders are shipped from the United States. 👕 SIZING & FIT Do your items run true to size? Yes — all of our apparel is unisex and true to size. For an oversized look, we recommend sizing up. Do you have a size chart? Yes — each product page includes a detailed size guide to help you find your perfect fit. 🔁 RETURNS & EXCHANGES What is your return policy? We accept returns within 14 days of delivery for unworn, unwashed items. Can I exchange for a different size? Absolutely. If your item doesn’t fit, we’ll help you exchange it for the right size. What items are non-refundable? Final sale items Worn or washed items Custom or limited edition drops 💳 PAYMENTS What payment methods do you accept? We accept: All major credit/debit cards Apple Pay Google Pay Buy Now, Pay Later options (Klarna / Afterpay / Affirm) Is my payment information secure? Yes — all payments are processed through secure, encrypted systems. 🔥 PRODUCTS & QUALITY What are your products made from? Our apparel is made from premium cotton blends designed for comfort, durability, and everyday wear. How should I wash my items? For best results: Wash cold, inside out Tumble dry low or hang dry Do not iron directly on design 🌎 BRAND & MISSION What does Ashes to Armor stand for? Ashes to Armor represents transformation, recovery, and resilience — rising from life’s hardest moments stronger than before. Is this brand connected to recovery? Yes. This brand was created to support and represent individuals on a journey of healing, growth, and rebuilding. Do you give back or support causes? We are actively working toward giving back to the recovery community through future initiatives, partnerships, and outreach programs. 📩 SUPPORT How can I contact you? You can reach us anytime at: 📧info@hope-couture.com We aim to respond within 24–48 hours.